Return & Refund Policy

At Alpha Worx Supply, we are committed to delivering high-quality industrial and PPE products you can rely on. Due to the nature of personal protective equipment and health safety regulations, all sales are considered final. We do not accept returns or offer refunds on products once they have been shipped.

For the safety of our customers, PPE items—including gloves, masks, and protective apparel—cannot be restocked or resold once they leave our facility. This ensures that every product you receive is new, unused, and uncompromised.

We stand behind the quality of our products and will make things right if there is an issue.

If your order arrives:

• • Damaged in transit
• • Defective
• • Incorrect (wrong item or quantity)

Please contact us within 5 business days of delivery with the following:

• • Your order number
• • Photos of the issue (including packaging if damaged)
• • A brief description of the problem

Once reviewed, we will determine the appropriate resolution, which may include:

• • Replacement of the affected product
• • Partial or full refund
• • Store credit (if applicable)

If your shipment is visibly damaged upon delivery, please note this with the carrier if possible and take photos immediately. This helps us expedite claims and resolve your issue faster.

Product prices and availability are subject to change without notice. We correct errors as soon as they are discovered. Alpha Worx Supply reserves the right to revoke any stated offer, cancel an order, and correct any error, inaccuracy, or omission relating to a stated offer or price — including after an order has been submitted, confirmed, and paid for.

If your payment has already been processed at the time an order is cancelled, Alpha Worx Supply will issue a credit to the original payment method in the amount of the charge. Individual bank policies determine when the credited amount appears in your account.

Order Accuracy & Final Sale

We encourage customers to carefully review product specifications, sizing, and quantities before placing an order. If you have any questions prior to purchase, our team is happy to assist.